I wanted to take a minute and thank your agency and let you know how satisfied I am.
My homeowners policy was with another agency. There were multiple incidents and misinformation that cost me both time and grief.
I had received a flyer in the mail from your agency and decided to
call. Scott answered the phone (not a machine) and after a brief
conversation with him, I decided to make an appointment.
I was able to arrive earlier than scheduled and Scott met me without delay.
My last agent was either poorly trained or not knowledgeable. This was not the case with Scott.
Scott took the time to answer all of my questions and there were
many. He reviewed several companies for me and even called the
underwriters to verify some of the issues discussed.
He was polite, professional, knowledgeable, confident, cordial and
tailored this policy according to my needs and concerns. I walked away
relieved and pleased.
Scott’s follow up communications to finalize the policy were complete, prompt and as promised.
I have never met Scott before and have no relation to him. In my
humble opinion he is an extremely valuable asset to your company and is
the reason you now have me as a customer.
Being the owner of several businesses and the manager of several
others, I find dealing with quality people to be a rare experience.